Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. Contents What is text analytics? What is text analytics software?

Analytics 71

Analytics Software Self Service Analysis 71

CSM Magazine

MAY 10, 2022

Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion and effort behind every customer interaction. Understand how customers feel about every experience, across any channel.

Contact Center 52

Contact Center Social Media Interaction Feedback 52

Thematic

JUNE 13, 2023

More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. With the right Voice of Customer tools in place, the answers are at your fingertips.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

CSM Magazine

FEBRUARY 16, 2022

New set of products helps organizations listen to, analyze and act on everything that customers and employees are saying to deliver personalized experiences and build deeper relationships at scale. Accelerate experience transformation efforts with Qualtrics Discover.

Management 52

Management Competitive Advantage Feedback Social Media 52

SurveySparrow

AUGUST 11, 2022

Medallia, another American company, is a customer and employee experience management software. Medallia XM Software. Qualtrics XM Software . Visual analytics. Customer segmentation and analysis. Predictive behavior analytics. Customer segmentation. Predictive behavior analytics. Text analytics.

Comparison 52

Comparison Omni-Channel Self Service Analysis 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130