Customers - Customer Experience Update

Talkdesk Leads with Highest Rating on Salesforce AppExchange for CCaaS Solutions

Talkdesk

DECEMBER 5, 2018

SICOM’s prior contact center solution lacked basic enterprise features, such as IVR and advanced reporting, which hindered their agents’ ability to quickly and effectively serve customers. A deep integration with Salesforce was a key requirement for Mike Zarzeka, SVP of Information Technology and Sytems at SICOM.

First Call Resolution

First Call Resolution Contact Center Omni-Channel Report

SICOM Serves 30,000 Restaurants More Effectively with Talkdesk and Salesforce

Talkdesk

FEBRUARY 20, 2019

Many leverage restaurant technology from SICOM Systems, Inc to improve quality of service, increase customer engagement and ultimately grow revenue. In fact, SICOM technology is used in 30,000 restaurants in 62 countries. The secret ingredient for many leading restaurants is having the right technology in place to do that.

Omni-Channel

Omni-Channel Contact Center Call Recording CRM

Customer Experience Update

Talkdesk Leads with Highest Rating on Salesforce AppExchange for CCaaS Solutions

SICOM Serves 30,000 Restaurants More Effectively with Talkdesk and Salesforce

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