ShepHyken

AUGUST 17, 2021

The Uncommon Soft Skills That Make Up the Best Customer Service Representative. They discuss the three most uncommon soft skills that make up the best customer service reps: Creativity, Coordinating with others, and Cognitive Flexibility. Creativity, Coordinating and Cognitive Flexibility.

Virtual Call Center 101

Virtual Call Center Customer Service Representative Call Center Leadership 101

ViiBE Blog

AUGUST 11, 2021

Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. What is an omnichannel contact center?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

With customer self-service, customers can help themselves. How to enhance customer self-service. ViiBE is a download-free web app that allows customer service representatives to connect to customers via video. ViiBE’s flexibility and ease of use make it ideal for customer service uses.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

NobelBiz

JUNE 1, 2021

Customers seldom have a favorable impression of customer service and are ready to share their displeasure with them: Long wait times, several service transfers, too confusing IVRs… Traditional contact centers frequently operate in isolation. The ability to swiftly and effectively grow your call center.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52