Customer Service Representative Exceptional Customer Service Guidelines Wait Times 
Magellan Solutions
APRIL 4, 2024
Instead of navigating through maze-like phone menus or waiting for an email response, you can simply click on the chat button and boom—instantly connected with a friendly live chat agent, ready to lend a helping hand. But these agents aren’t just ordinary customer service representatives. But that’s not all!
ProProfs Chat
AUGUST 19, 2020
Before we jump into anything else, let us first explore the definition of customer service standards. Such service standards can help you establish a business culture around ‘customer-centricity,’ and they often act as holy guidelines for your customer service representatives.
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