Customer Service Representative Customer Service Training First Call Resolution Interaction 
ShepHyken
MARCH 18, 2020
A customer service representative answers the phone and hears about a problem a customer is having. It may be the first time the company hears about this particular problem, but it isn’t when the problem occurred. It occurred before the customer called. The phone rings. You get the idea. The transfer.
ShepHyken
MARCH 18, 2020
A customer service representative answers the phone and hears about a problem a customer is having. It may be the first time the company hears about this particular problem, but it isn’t when the problem occurred. It occurred before the customer called. The phone rings. You get the idea. The transfer.
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