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Customer Service Issues with UK Bingo

CSM Magazine

When potential customers are checking the games library before playing online bingo, good customer service reviews cannot be underestimated. There are many reasons why newbies need help from bingo customer service and the most common issues include bonus conditions, withdrawal issues, and software problems.

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Who owns the customer?

Ian Williams

Just over four years ago, I wrote a blog post called “ Who owns Customer Experience ?”. The purpose of the post was to attempt to establish the best ‘place’ within the business to ‘house’ the Customer Experience professionals. One tongue-in-cheek argument is to sack all of your customer experience professionals.

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Intouch Games Automates 28% Of Live Chat Queries with ServisBOT

CSM Magazine

Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. The company has won several awards for its mobile gaming applications and in-browser casino and bingo games, which are all developed in-house. It’s very flexible.