Tricia Morris
MAY 18, 2015
While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement. According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage.
Eptica
AUGUST 5, 2016
Companies therefore need to use smart technology that helps them reduce the handling time of emails, increases efficiency and boosts customer satisfaction. Here are seven areas they should focus on when picking the right email technology for their customer service needs: 1.
Comm100
FEBRUARY 6, 2018
Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Its mission is simple — help companies of all sizes provide quality customer experiences, regardless of channel. Download Now. appeared first on Comm100.
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