Experience Investigators by 360Connext

DECEMBER 10, 2014

Satisfaction surveys are important to capture customer feedback in a logical and objective way, right? That’s the idea, unless the survey is the result of an aggressive salesperson coaching the customer. I knew the results were skewed, to say the least. Stop creating customer satisfaction myths.

Customer Satisfaction 243

Customer Satisfaction Survey Retail Social Media 243

InteractionMetrics

AUGUST 18, 2023

  Customer interaction is the lifeblood of any company. It includes associates answering customers’ questions, staff engaging with prospects at the conference booth, and onboarding new customers. In short, customer interaction extends throughout the entire customer journey. I get quite a few. Box checked.

Interaction 52

Interaction Survey Company Net Promoter Score 52

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. Or, is this just PR spin? Appealing” is a weird word.

Survey 81

Survey How To Retail Customer Satisfaction 81

Service Untitled

OCTOBER 15, 2013

Through Facebook and Twitter, conversations can be measured to help attract new customers, and ultimately these customers can become advocates helping our businesses to grow. Michael Dell’s “direct-to customer-heritage” starts with training. photo by: Ed Yourdon.

Social Media 77

Social Media Advertising Customer Satisfaction Software 77