Playvox

JUNE 22, 2023

Three Ways To Improve Agent Performance Metrics Contact center managers should provide additional agent training. Incorporate gamification and other engagement tactics to boost retention of content. Develop and enhance your knowledge base and resources available to agents to help them better resolve customer questions and challenges.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

Can remote work be managed? We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. Regardless of how your customers like to communicate, you’ll be able to keep track of everything from a single dashboard.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

Can remote work be managed? We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. Regardless of how your customers like to communicate, you’ll be able to keep track of everything from a single dashboard.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52