BlueOcean

OCTOBER 6, 2020

Well, in a B2B customer success model, measuring renewal rates holds your outsourced partner accountable to targets that are tied to revenue and retention. Total Value Returned Rate is a key metric that also has to be tied to customer retention. Grab a copy of our eBook, “Is a Strategic Partnership Even Possible?”

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

CSM Magazine

FEBRUARY 6, 2019

Call tracking from providers such as Mediahawk tracks all online to offline interactions, providing seamless information on the entire customer journey. You can then calculate how valuable these interactions and conversions are from lifetime customers. Retention and Return Rates.

Customer Service 51

Customer Service Omni-Channel eBook Social Media 51

SmartKarrot

JANUARY 5, 2021

Truly invested in sharing his amazing insights on best practices for Customer Success professionals, James has assisted several individuals and organizations on their customer journeys through the Atlanta Tech Village community. As of now, she is the GVP NAA Customer Success & Renewals at Oracle. Jay Nathan.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21