5 Top Customer Service Articles For the Week of October 19, 2020
ShepHyken
OCTOBER 19, 2020
What Is Voice of the Customer and What Does it Mean for Customer Experience? CMSWire) Voice of Customer (VoC) programs have been shown to improve the customer journey when brands use VoC metrics to obtain actionable insights, but only when those insights are used to make positive changes to a product, service, or business.
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