Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

ShepHyken

JANUARY 7, 2019

” Beyond Chatbots: How Artificial Intelligence Can Humanize the Customer Experience by Dan Gingiss. However, when it comes to customer experience, the best results will occur when machines and humans work together.” ” Call center tips to ensure successful agents by Scott Sachs . Follow on Twitter: @Hyken.

Customer Service 101

Customer Service Contact Center Tips Chatbots 101

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. 2017 Customer Service Expectations Survey by Gladly.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

ShepHyken

OCTOBER 17, 2022

Nine specific ideas, tips, strategies, and/or tactics (whatever you want to call them – even commandments) that will create a better customer or client experience. The always-on customer expects brands to be ready to do business at all hours of the day, and they expect exceptional customer service to go with it.

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. My Favorite Free Customer Experience Courses: Free Customer Service Training by LiveChat.

Course 35

Course Training Customer Journeys Customer Experience 35

ShepHyken

OCTOBER 4, 2021

John Hall is a marketing and CX expert, and he shares seven ways to get customers to come back. Pay close attention to the first tip, which is proactive customer service. This is one of my favorite ways to create confidence and trust with a customer. And is it a coincidence that this article also has seven tips?

Customer Service 97

Customer Service Infographics Tips Customer Retention 97