Customer Experience Design Customer Satisfaction Customer Service Representative Magazine 
Myra Golden
NOVEMBER 15, 2016
Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. I was on to something and I knew it.
Myra Golden
NOVEMBER 15, 2016
Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. I was on to something and I knew it.
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