Interactions

JUNE 10, 2022

Customers are busy and self-service provides a fast and efficient way for them to get things done. In our recent survey, customers noted that when using an automated system, they see benefits such as: The convenience to get tasks done when they want to take care of them. Not having to speak/type to a live person.

Self Service 62

Self Service System Consumers Multi-Channel 62

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

Software 98

Software Tools Customer Service Self Service 98

CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. As intelligent automation draws useful insights from purchasing and retail trends, businesses can use this data to improve overall service. Omni-channels.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

CSM Magazine

JULY 24, 2015

Then, over the years, technology changed the way we communicate and companies added more customer support channels. As social media and website capabilities evolved, channels were expanded further. Customers are interacting with companies via a range of devices, including smartphones and tablets.

Omni-Channel 40

Omni-Channel Self Service Multi-Channel Social Media 40