Customer Engagement, Customer Philosophy, Interaction and Leadership

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

DECEMBER 22, 2014

When I interact with the organisations that I interact with do I get left with the feeling-experience of being cared for by an organisation? Are there any occasions where I, as a customer, feel cared for? What Has This To Do With Leadership? I, as a flesh and blood human being, do not show up on the organisational radar.

Leadership

Leadership Customer Philosophy Employee Engagement Loyalty

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

Maz Iqbal

JULY 28, 2014

Susan Scott, Fierce Leadership. If insanity is doing the same stuff over and over and expecting a different result then it occurs to me that many of us who are working on the Customer stuff can be labelled insane. Relationship is not merely the sum of a series of interactions. Relationships do not reside in CRM databases.

Customer Philosophy

Customer Philosophy CRM Customer Centricity Customer Retention

Customer Experience Update

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

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