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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Hotel customers are no exception. That’s no longer the case.

Hotels 260
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15 Customer Touchpoints That Will Optimize Your Customer Journey

CSM Magazine

The second a customer begins looking for services and products, there is an opportunity for them to interact with your brand. Your customer journey is composed of a set of touchpoints. Your customers travel through such touchpoints that result in them buying. Customers are often exposed to ads on Google.