Think Customers

SEPTEMBER 21, 2022

Opinions show four areas of concern: high call volumes, long wait times, talent retention, overall CX costs. This is a question posed to two of TTEC’s banking and insurance experts —Group Vice President Kristen Hein and Vice President JoVanna Dukes during a recent LinkedIn LIVE webinar. Many end up leaving their jobs.

Financial 52

Financial Contact Center Banking First Call Resolution 52

NobelBiz

FEBRUARY 22, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. How can you guarantee that support agents’ work is truly beneficial to the clients who call you? But how do you tell whether they’re actually working?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. How can you guarantee that support agents’ work is truly beneficial to the clients who call you? But how do you tell whether they’re actually working?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52