C3Centricity

AUGUST 4, 2020

Social media usually guarantees a quick response whereas contacting customer services through the usual channels often results in nothing. What makes a great customer care centre? Customers these days expect a response in minutes or hours rather than days. What makes a great customer service representative (CSR)?

Customer Service 177

Customer Service Social Media Customer Service Representative Self Service 177

ShepHyken

AUGUST 11, 2023

But, at the same time, we can’t deny the fact that poor customer service is the second biggest reason companies lose their customers. In this post, I have shed light on the art of making customers happy through careful listening. What are the immediate impacts of listening to your customers carefully?

Poor Customer Service 62

Poor Customer Service Customer Retention Customer Service Representative Connections 62

CSM Magazine

DECEMBER 18, 2023

Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. percent said agents have access to complete customer data and 39.31 Lost customers mean lost profit.

Customer Service 52

Customer Service Social Media Multi-Channel Poor Customer Service 52

Comm100

AUGUST 24, 2016

The problem might be with the quality of your product/service. But it might be largely due to your customer care practices. Here’s how you can tell if your customer service, for lack of a better word, sucks. You rarely—or never—have repeat customers. Your customer care staff is bitter and unmotivated.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

Magellan Solutions

APRIL 25, 2023

In that way, you’ll learn how to start customer care outsourcing services for SMEs. Start your partnership with us at Magellan Solutions by asking these important questions to help you make a more informed decision about outsourcing customer support service selection. Do I Need Domestic or Offshore Outsourcing?

Call Center 52

Call Center Poor Customer Service Customer Service Representative Customer Care 52

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Beyond Philosophy

MARCH 8, 2017

In Florida, we are having problems with our service, so I called customer care. The Brighthouse/Spectrum customer service representative told me an engineer was scheduled to see me the next day. After all, if you are the only game in town, who cares how you treat people?

Customer Experience 125

Customer Experience Customer Centricity Poor Customer Service Customer Service Representative 125