Customer Care Customer Service Representative Interaction Virtual Agent 
CSM Magazine
DECEMBER 14, 2021
Rather than waiting for a customer service representative to answer the phone or react to an email, AI-enabled chatbots and virtual agents are constantly accessible and can respond to consumer enquiries in minutes, if not seconds. Interactions Will be More Personalized. Faster Response Times.
TechSee
FEBRUARY 20, 2018
Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Is it cost reduction?
NobelBiz
JANUARY 10, 2021
A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. According to a recent Juniper Research estimate, chatbots will have 22 billion contact centers with customer interactions by 2023. What is a chatbot?
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