Bill Quiseng

NOVEMBER 8, 2023

With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. So shouldn’t customer service be customer care? At the same time, customer service experts have advocated that the the people in customer service are the frontlines.

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Customer Service Representative Customer Care Social Media Loyalty 88

ShepHyken

SEPTEMBER 16, 2020

First, the department that is often referred to as “customer service” should not be viewed as a cost center. Customer service representatives save customers that are unhappy and, in many cases, ensure customers come back. The post How Much Does It Cost to Give Great Customer Service?

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Customer Service Customer Service Training Training Customer Service Representative 167

ShepHyken

MARCH 7, 2018

These are great people who work in customer support centers and respond to a customer’s questions and complaints with patience, empathy, and efficiency. They’re your front line for your customers. And they’re often referred to as CSRs, or customer service representatives. Follow on Twitter: @Hyken.

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Customer Service Representative Banking Social Media Customer Service Training 178

ShepHyken

MARCH 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.

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Wait Times Customer Service Training Customers Customer Service 109

ShepHyken

AUGUST 31, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

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Insurance Customer Relationship Management Banking Customer Service Training 90

ShepHyken

SEPTEMBER 7, 2016

Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. For example, getting transferred from one customer service representative to the next and having to repeat the issue. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

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Customer Service Representative Customer Service Training Customers Customer Service 48