Culture Gamification Handbook Net Promoter Score 
ProProfs Chat
SEPTEMBER 20, 2019
To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . The brand drives customer retention using two elements – referral programs and gamification. Technology comes in handy to promote brand advocacy amongst your existing customers.
SurveySensum
JULY 14, 2020
She strongly believes that corporate culture and employee experience directly impact customer experience. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. LinkedIn : [link].
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