Culture Employee Experience Gamification Guidelines 
Stella Connect
JANUARY 4, 2022
During the session, it’s fine to remind agents of higher-level business best practices to stay on top of, like your organization’s brand guidelines, but – like we mention above – the focus of the session should be behaviors that can help them improve. Here’s how to start laying that new cultural foundation, brick by brick.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Keep your coaching session simple. Put things in context.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Keep it simple. Put things in context.
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