ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. He shares the four reasons why businesses should not shy away from customer complaints.

Guest Experience 81

Guest Experience Entertainment Hospitality Culture 81

ImprintCX Articles

NOVEMBER 6, 2023

Exceptional organizations focus on developing and continuously innovating their culture, it doesn’t just happen on its own. If you create an exceptional culture centered on shared value and take care of your team, they will take care of your business. Q: What is your most favorite customer experience memory?

Entertainment 52

Entertainment Culture Sports Guest Experience 52

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. At Atlanta Falcons, improving the fan experience starts from the top. Assemble a team focused on fan experience.

Sports 90

Sports Entertainment Tips Guest Experience 90

Bill Quiseng

JANUARY 16, 2017

This week’s guest post is from Teri Yanovitch , author of Unleashing Excellence – The Complete Guide to Ultimate Customer Service. If you ask loyal customers and me to describe Marriott in one word, we would respond with “Consistency.” Now picture a technician pulling up into a customer’s driveway.

Entertainment 60

Entertainment Guest Experience Hotels Culture 60

NetBase

MARCH 2, 2020

Everything is bigger in Dallas and our guest speaker was no exception. Chris Ebbeler , Director, Social Media & Community Engagement, Chili’s , gave a fun and entertaining presentation on Chili’s identity crisis. Wingstop customers alone consumed 17.9 Day Two: Dallas. Fun facts included: Americans were projected to eat 1.4B

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Employees are supposed to focus on helping customers, not selling products.

Customer Focused 40

Customer Focused Company Airlines Culture 40