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Consistency Across Channels: We've Got a Long Way to Go

Brad Cleveland Blog

A recent report from Gartner highlights the following insights about customer support – one about the past, one about the future. Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels.

Report 20
article thumbnail

Consistency Across Channels: We've Got a Long Way to Go

Brad Cleveland Blog

A recent report from Gartner highlights the following insights about customer support – one about the past, one about the future. Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels.

Report 20
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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Restaurants.

Software 105