ViiBE Blog

APRIL 8, 2021

What is a good idea of a great call center answer? In any kind of call center or contact center , customers are ultimately looking to resolve their problem. By the end of the call, they want to have a solution. The evolution of the call center experience. Call center metrics.

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ViiBE Blog

MAY 4, 2021

Customers expect the same level of service as in person, so it is crucial to measure your call center’s overall performance as well as your individual agents. Key performance indicators (KPIs) like AHT , NPS and FCR are vital to measuring this performance. So, in concrete terms, what does FCR show you about your center?

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ViiBE Blog

MARCH 18, 2021

Given these opposing demands, how can a center ensure that agents handle each call as efficiently as possible? A classic call center metric to measure this is the Average Handle Time (AHT). When implemented correctly, AHT also saves call center resources and money for the call center.

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Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Intelligent virtual agents work to increase contact rates. Live agents who only speak with qualified leads avoid time wasted on voicemails, hang-ups, and dropped calls. Lead Generation Call Center. “For

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ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Video calling.

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NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?

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NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully.

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