ShepHyken

MARCH 18, 2020

A customer service representative answers the phone and hears about a problem a customer is having. It occurred before the customer called. The big question is… how long before the customer called did the problem occur? The customer’s pain from a problem started before they reached out to you!

First Call Resolution 103

First Call Resolution Customer Service Training Customer Service Representative Contact Center 103

CSM Magazine

MARCH 31, 2022

How are Voicebots being used in the Contact Center? Voicebots are already automating routine voice tasks in large contact centers. Collect customer information. Handle customer complaints. Provide very basic customer service. Train new agents. The future of voicebots.

Industry 52

Industry Customer Service Contact Center Chatbots 52

ShepHyken

MARCH 18, 2020

A customer service representative answers the phone and hears about a problem a customer is having. It occurred before the customer called. The big question is… how long before the customer called did the problem occur? The customer’s pain from a problem started before they reached out to you!

First Call Resolution 71

First Call Resolution Customer Service Training Customer Service Representative Contact Center 71

ViiBE Blog

APRIL 15, 2021

Co-browsing is a recent technology that allows a customer visiting a web page to share their screen in real time with a customer service representative. Co-browsing allows the representative to follow along with the customer as they navigate the website. Conclusion.

e-support 52

e-support Video Contact Center Software Contact Center 52