TechSee

NOVEMBER 3, 2020

Advances in field service technology. Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service. increased service efficiency.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Call Center Management Gamification 52

Qualtrics

NOVEMBER 21, 2019

But we do expect AI to help drive adoption of virtual assistants and for it to become the primary channel of self service. However, this will mean human agents can save time and effort, become more productive, and focus on being a source of revenue rather than be a cost center. Numeracy and tech know-how will become standard.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38