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Contact Center AI: How It Can Transform Your CX

Playvox

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. Likewise AI can help cut the time contact center agents spend helping and responding to customer concerns and inquiries, getting to resolution faster.

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The 12 Best Customer Service Software Tools for 2022

Kustomer

These features can include, but are not limited to: Improve response times Personalize customer engagement Track employee performance Scale smartly Streamline self-service Enhance the agent experience. Types of Customer Support Software.