ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. What is an omnichannel contact center? An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Which software is used in call centers?

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

NOVEMBER 26, 2021

Christa Heibel, Founder, and CEO of CH Consulting discuss Crisis Leadership and Mindset in Business from our podcast series First Contact: Stories of the Call Center. What are the technologies you can rely on for performance management? Set up call routing and IVR to enhance your first call resolution rate.

Management 52

Management Contact Center Call Center Contact Center Software 52

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. As a matter of fact, NobelBiz scores one of the highest First Call Resolutions in the entire industry.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52