NobelBiz

MAY 24, 2022

The supervisor’s role in a remote call center is to be primarily focused on outcomes. These might be qualitative goals that assure consumer happiness (for example, a need for higher FCR First Call Resolution rates). As a result, an agent can contact him at any given moment when a consumer makes a certain request.

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Call Center Tips Virtual Call Center Management 52

ViiBE Blog

APRIL 30, 2021

A negative customer interaction can spread by word of mouth , but so can a positive one. While traditional call centers have existed for decades, they lack some of the features of face to face interactions. As consumers shift their shopping habits online, customer service is also making this transition. Conclusion.

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ViiBE Blog

APRIL 26, 2021

This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Train your employees for customer satisfaction. Customer satisfaction should be the number one goal of your contact center. Follow-up on customer satisfaction.

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Tips Knowledge Base Virtual Call Center Contact Center 52

ViiBE Blog

MAY 4, 2021

Why is first call resolution important? First call resolution is essential to achieving customer satisfaction. If customers have to make repeat calls to fix their issue, they are less likely to use your product or service again. Customer experiences are increasingly important to consumers.

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ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. No more call redirection, no more operational pauses.

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NobelBiz

AUGUST 11, 2022

Using a CCaaS solution to provide omnichannel communication is handy for your consumers and is also advantageous for your agents. They will be able to handle consumer requests more effectively by using the customer’s preferred method of communication. Reports can be created to track performance across all of these channels.

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Magellan Solutions

JULY 29, 2021

Even as nascent applications in artificial intelligence (AI) gained traction in the 2000s, telemarketing companies Philippines were more focused on using tech to slash costs than they were on improving customer experience. . First, the mass adoption of smartphones, social media, and consumer-friendly apps changed.

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