Consumers Contact Center Workflow Insurance Interaction 
TechSee
MARCH 12, 2019
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.
AWS Machine Learning
SEPTEMBER 22, 2022
Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. You can interact with the API with the AWS Command Line Interface (AWS CLI) or through the AWS SDK.
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