Connections Customer Change Customer Engagement Customer Journeys 
Experience Investigators by 360Connext
DECEMBER 8, 2014
Because just when you think you’ve figured it out, something changes. Departments change their goals. Customers change, too, and sometimes in subtle ways. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. A new product is launched.
Lumoa
AUGUST 23, 2021
Companies are expecting these changes to be long-lasting and are already making the kinds of investments that ensure they will stick around. Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers.
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Comm100
APRIL 27, 2020
Omnichannel routing allows companies to connect customers to the right agent at the right time, instantly and automatically. The preferred channel is usually the one the customer reaches out on first, but you can ask them, store this information in your CRM, and use it for future routing. Customer journey.
Totango
FEBRUARY 22, 2021
For industries like retail and hospitality, customers couldn’t shop in stores, dine in restaurants or attend major events anymore, so they had to quickly shift to accommodate these new needs. Are you ready to start changing your customer success game?
Eptica
JANUARY 15, 2016
According to commentators, we are now seeing the second stage of digital disruption in the sector , with the combination of connected, always-on sensors and the Internet of Things (IoT) driving even greater change. This has tripled since 2014. To be credible in a digital world, seamless integration across channels is a pre-requisite.
Avaya
MAY 23, 2017
With people, processes, services and things more dynamically connected than ever, companies are feeling relentless pressure to digitize, simplify, and integrate their organizational structures to remain competitive. But there’s a big hole in the fabric of most digital transformation (DX) plans: the customer experience (CX).
Kitewheel
AUGUST 14, 2020
Customer satisfaction is an effective way to know if your customer experience is satisfactory since you get immediate feedback in the form of a metric. Knowing your customer experience score can be your first step in improving your experience altogether if you connect it with real process data from the customer journey.
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