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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

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How to combine science and emotion for Customer Experience success

Thematic

“You can have all the customer intelligence you like and all the fancy operational processes, but unless you’re able to communicate the different initiatives effectively throughout the company, and clarify why they are important, it’s pointless.”. Best books on customer experience? How to get sponsorship as a CX professional?