TechSee

OCTOBER 9, 2018

I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies. Cloud-based, omni-channel CRM solutions. Self-service platforms.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

CSM Magazine

JUNE 12, 2020

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process. Omni-channels.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

UJET

SEPTEMBER 15, 2020

This has become a competitive advantage for many of our own customers who can now see – and act – on a holistic view of each individual customer and their complete journey. Contact Centers Need to Move Beyond Omnichannel as the Basis for Customer Journeys.

Data 78

Data Customer Experience Contact Center CRM 78

UJET

SEPTEMBER 15, 2020

This has become a competitive advantage for many of our own customers who can now see – and act – on a holistic view of each individual customer and their complete journey. Contact Centers Need to Move Beyond Omnichannel as the Basis for Customer Journeys.

Data 56

Data Customer Experience Contact Center CRM 56