Company, Customer Service Representative, Customer Service Training and First Call Resolution

The Problem Didn’t Start When Your Customer Told You About It

ShepHyken

MARCH 18, 2020

A customer service representative answers the phone and hears about a problem a customer is having. It may be the first time the company hears about this particular problem, but it isn’t when the problem occurred. It occurred before the customer called. The phone rings. But I digress.

First Call Resolution

First Call Resolution Customer Service Training Customer Service Representative Contact Center

The Problem Didn’t Start When Your Customer Told You About It

ShepHyken

MARCH 18, 2020

First Call Resolution

First Call Resolution Customer Service Training Customer Service Representative Contact Center

Customer Experience Update

The Problem Didn’t Start When Your Customer Told You About It

The Problem Didn’t Start When Your Customer Told You About It

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