Horizon CX

MARCH 19, 2022

Granted we live in a fast-paced age where average handling time is typically imposed upon an agent as one of their performance metrics and I get that, but some people tend to have this communication problem. Where’s the opportunity for me to provide that aspect of customer service feedback? By calling their Customer Careline.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

Comm100

JUNE 30, 2016

Combine this with the ever-expanding presence of global teams, and there’s huge potential for inconsistencies and communication issues. Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills.

Customer Service Training 150

Customer Service Training Course Training Customer Service 150

Comm100

DECEMBER 11, 2017

In order to develop a successful customer experience strategy, you first have to have a vision, understand and relate to your customers, get real-time feedback while also managing employee responses and following a preset framework. Knowing your customer allows you to select the best communication channels to use for better CX.

Customer Experience 118

Customer Experience Social Media Self Service Multi-Channel 118

SurveySparrow

JANUARY 7, 2021

Popular customer-centric brands like Google, Zappos, Starbucks have one thing in common; they invest massive efforts to empower employees and help them make efficient decisions regarding customer experience. In the pre-Covid world, customer or employee feedback was a light topic. Brands are Showing Empathy.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Even though our community has been live for four years, we’re still very much on a journey to learn.

Banking 40

Banking Social Media Self Service Financial 40

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Even though our community has been live for four years, we’re still very much on a journey to learn.

Banking 40

Banking Social Media Self Service Financial 40

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Even though our community has been live for four years, we’re still very much on a journey to learn.

Banking 40

Banking Social Media Self Service Financial 40