CSM Magazine

SEPTEMBER 14, 2023

I am immensely proud of the Calabrio team’s dedication to delivering customers the leading true-cloud, user-friendly product for workforce performance. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Management 59

Management Contact Center Analytics Customer Centricity 59

CSM Magazine

JANUARY 18, 2023

“It’s been an absolute pleasure these past 15 years working to make Calabrio ONE what it is today—the leading workforce performance platform that helps enrich and understand human interactions,” said Goodmanson. “I Calabrio is an innovative disruptor in the cloud-first contact center market, across enterprises of all sizes.

Contact Center 52

Contact Center Company Customer Centricity Employee Engagement 52

CSM Magazine

MARCH 27, 2023

Calabrio , the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market.

Contact Center 52

Contact Center Multi-Channel Management Omni-Channel 52

CSM Magazine

MAY 23, 2023

Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. “The future of customer experience lies in true-cloud solutions.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

CSM Magazine

APRIL 18, 2023

As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. In these uncertain economic times, contact centres need to find new ways to achieve more and regret less. This is where an investment in analytics pays off for example.

Effort Score 52

Effort Score Contact Center Analytics Call Recording 52

CSM Magazine

APRIL 12, 2023

True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX to give customers a more flexible, feature-rich solution. A true-cloud solution that delivers cloud-first innovation, continual feature delivery, and minimal planned downtime—unlike with lift-and-shift cloud vendors.

Self Service 52

Self Service Contact Center Return on Investment Analytics 52

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. What is a Dropped Call?

Contact Center 59

Contact Center Call Center Abandon Rate Contact Center Software 59