cloud-contact-center omnichannel-engagement agent-workspace 
Kustomer
JANUARY 7, 2024
And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.
Kustomer
FEBRUARY 11, 2024
This cloud-based CX software is used by over 100,000 companies — with Siemens, Uber and Shell as some of its most prominent clients. This live chat feature enables real-time interactions between customers and support agents. Once initiated, calls are put in queue for the customer agents to address.
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AWS Machine Learning
DECEMBER 21, 2023
Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience. Typically, call scripts guide agents through calls and outline addressing issues.
Upstream Works
JANUARY 22, 2019
Solutions that are flexible and easy-to-leverage will enable brands to effectively transform and innovate their workspaces and digital customer experience. The key to improving agent and customer engagements is to streamline and automate processes across contact centers and business units with effective integration of systems and information.
Kustomer
FEBRUARY 19, 2024
is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Kustomer offers a seamless experience for support agents, eliminating the need to switch between multiple tabs or systems to manage customer conversations.
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