It is 6 Times More Expensive to Win a New Customer than to Retain an Existing One
Tricia Morris
MARCH 14, 2016
. • 76% of consumers say they view customer service as the true test of how much a company values them. – Aspect Consumer Experience Survey. • 62% of global consumers have stopped doing business with a brand or organization due to a poor customer service experience. What were their answers?
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