Chief Customer Officer Customer Change Metrics ROI 
ChurnZero
FEBRUARY 17, 2022
If you had a dollar for every customer you had to practically beg to adopt your platform…well, you get where I’m going. As CSMs, we spend our days convincing our customers to adopt our tools. We know that if they adopt, ROI will happen naturally! Implementing change requires the balancing of bottom-up and top-down approaches.
ChurnZero
FEBRUARY 17, 2022
Tip #2 for CSMs: practice what you preach If you had a dollar for every customer you had to practically beg to adopt your platform…well, you get where I’m going. As CSMs, we spend our days convincing our customers to adopt our tools. We know that if they adopt, ROI will happen naturally! Make sure you practice what you preach.
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