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Top 5 Customer Experience Predictions For 2021

Kustomer

The transportation industry is waiting in anticipation as automated cars threaten disruption. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Augmented messaging that allows chatbots and human agents to work in tandem. Hey Google!)

article thumbnail

Top 5 Customer Experience Predictions For 2021

Kustomer

The transportation industry is waiting in anticipation as automated cars threaten disruption. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Augmented messaging that allows chatbots and human agents to work in tandem. Hey Google!)