Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?
Magellan Solutions
JULY 29, 2021
Luzuriaga further states, “The chatbot is at the bottom of the rung.” First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. No longer would they tolerate endless hold times, obtuse service agents, or handoffs. Intelligent virtual agents work to increase contact rates.
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