Are You There, Company? It's Me, Your Customer.
PeopleMetrics
DECEMBER 5, 2017
Your customer experience management (CEM) system is up and running. You’re measuring NPS and CSAT , and real-time alerts are coming in. Was it their wait time, staff interaction, or something to do with fees and services? You are actively listening to your customers and have an impressive 20% survey response rate.
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