PeopleMetrics

JUNE 8, 2020

A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. You’re basically connecting the customer experience with employee engagement. Plus, when employees are more engaged, they’ll deliver a better customer experience.

CEM 78

CEM Infographics Employee Engagement Culture 78

Confirmit

SEPTEMBER 24, 2018

CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. This leads to disjointed efforts, often fuelled by a lack of executive engagement and an overarching customer experience strategy. INFOGRAPHIC. INFOGRAPHIC. Interesting Links. Learn More.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

Confirmit

SEPTEMBER 24, 2018

CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. This leads to disjointed efforts, often fuelled by a lack of executive engagement and an overarching customer experience strategy. INFOGRAPHIC. INFOGRAPHIC. Interesting Links. Learn More.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40