Capital City College Group Adopts Puzzel for Multi-Brand Contact Centre
CSM Magazine
MAY 19, 2020
New AI-powered Agent Assist helps to manage contacts from existing and potential students during busy enrolment periods. Since adopting the Puzzel solution, the group has improved the experience for customers, agents and approximately 28,500 students, dramatically reducing call abandonment rates by 68% in one academic year alone.
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