Conifer Research

MARCH 7, 2019

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Study 75

Study Brands 75

C Space

DECEMBER 17, 2020

As a study of humanity, COVID-19 created the context of the world’s biggest deprivation study – having forced people everywhere to spend time without. It is within that definition, where we can see 2020 as a year defined by: What’s next for brands? What we can “not” do more than what we can.

Study 52

Study Brands Customer Change Innovation 52

Kustomer

NOVEMBER 25, 2021

In a study they conducted, they found that many companies fall short when it comes to delivering a low-effort experience for their customers because they don’t have the right tools to make the agent’s job easier. To put it simply, delight can be expensive but there are ways to avoid the expenses that can come with it.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

Kustomer

MARCH 12, 2020

Most companies aim to create new, inspiring and unique products. Simple communication that customers can easily understand themselves will help them stick to your self-serve channels. In this episode of Customer Service Secrets , Gabe Larsen is joined by Matt Dixon to discuss creating an effortless experience for customers.

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

C Space

DECEMBER 6, 2021

As a study of humanity, COVID-19 created the context of the world’s biggest deprivation study – having forced people everywhere to spend time without. Rather, brands should be asking “what’s possible now that wasn’t even imaginable before?” I NEED you to return to work…so I can go to a restaurant, travel, socialize, etc.

Consumers 59

Consumers Transportation Airlines Travel 59