Call Flow Innovation Measurement Virtual Agent 
Interactions
APRIL 14, 2021
As a researcher, finding unique solutions to debt collection presents the opportunity to not only improve call center efficiency, but also to alleviate the emotional strain of the work, both for the customer and the agent. A Virtual Collection Agent is incapable of deviating from business rules and scripts. 2) Empathy.
Interactions
APRIL 14, 2021
As a researcher, finding unique solutions to debt collection presents the opportunity to not only improve call center efficiency, but also to alleviate the emotional strain of the work, both for the customer and the agent. A Virtual Collection Agent is incapable of deviating from business rules and scripts. 2) Empathy.
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