NobelBiz
FEBRUARY 27, 2024
One of the primary advantages of CRM integration with contact center technology is call flow management. These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems.
NobelBiz
APRIL 18, 2022
Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. Data such as average call handling time and initial call resolution rates can be used by call center managers to track individual development.
NobelBiz
MAY 9, 2023
Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Find a solution that integrates SMS, Email, web chat, and social media into an agent’s desktop environment.
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