ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic. Real-time Remote Monitoring. Here’s how!

Call Center 87

Call Center Virtual Call Center Contact Center Average Handle Time 87

Magellan Solutions

OCTOBER 9, 2022

1) E-commerce Companies. Since e-commerce is a fast-paced market, business owners are forced to do more than one thing at once. They can’t take more clients’ calls then. Hence, they don’t have time to answer calls, check messages, or even make appointments. Also, there is no free trial in business.

Insurance 75

Insurance e-support Hospitality Social Media 75

ProProfs Chat

DECEMBER 7, 2018

Be sure and monitor your E-commerce sites for checkout issues on an hourly basis especially during Holiday Season. Hence, technology is driving serious risk into the business. Ensure all customer service, and support touchpoints are aware of and have access to the details for company promotions and the content of current circulars.

Tips 96

Tips Customer Service Self Service Chief Customer Officer 96

Magellan Solutions

MAY 6, 2021

Technology is shaping Outbound Telemarketing in more ways than one. But, nowadays, most companies think that Outbound marketing is not relevant anymore, especially with the establishment of the National Do Not Call Registry and the boom of inbound calling services. How Technology Helps an Outbound Telemarketing Agency ?

Omni-Channel 52

Omni-Channel Technology Call Center Social Media 52

NobelBiz

JANUARY 17, 2022

The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

SurveySparrow

SEPTEMBER 28, 2021

A conversational ai platform uses the conversational ai technology, that’s a subset of artificial intelligence, allowing us to interact with computers in a human-like manner. Automated virtual assistants that you hear while calling a customer service number. So why don’t you grab a cup of coffee (with a pack of nachos!)

Chatbots 52

Chatbots Social Media e-support Analytics 52