Uniphore

AUGUST 12, 2021

Today’s most popular assistants offer a multimodal experience — the ability to interact on multiple channels — and are a major leap from the voice-only assistants that dominated the market just a few years ago. The same holds true in the contact center. Multimodal Virtual Agent Implementation and Best Practices.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.

Self Service 67

Self Service Contact Center Virtual Agent Chatbots 67

West Monroe

JULY 27, 2017

Not only did it go from an online bookstore to one of the largest retailers in the world, but Amazon has now tapped contact centers. Amazon Web Services recently announced Amazon Connect – a simple and cost effective, cloud-based contact center technology that has left the contact center industry (and us) buzzing.

Contact Center 49

Contact Center Connections Virtual Agent Call Flow 49

Interactions

JUNE 10, 2022

Today, automation in the contact center is a necessity. Customers are busy and self-service provides a fast and efficient way for them to get things done. In our recent survey, customers noted that when using an automated system, they see benefits such as: The convenience to get tasks done when they want to take care of them.

Self Service 62

Self Service System Consumers Multi-Channel 62

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Behind the scenes, it uses Amazon Lex along with other AWS services.

Virtual Agent 67

Virtual Agent Call Flow Self Service Contact Center 67

Uniphore

OCTOBER 21, 2021

Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market. This empowers contact center agents to deliver highly effective, personalized and empathetic interactions. PALO ALTO, Calif. , Superior Business User Friendly UX.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189